Comments on: Verizon, I hope you’re listening.

By: that damn redhead

that damn redhead — Wed, 05 Aug 2009 00:47:10 +0000

Understood. You brought up good points, though, and they’re appreciated.

By: Naim

Naim — Tue, 04 Aug 2009 14:44:22 +0000

I should of course follow up with the fact that what I say doesn’t invalidate any of the great points you raised in your post as well. Verizon should do a better job of engaging their customer base, regardless of AT&T.

By: PurpleCar (Christine Cavalier)

PurpleCar (Christine Cavalier) — Tue, 04 Aug 2009 13:27:47 +0000

Twitter Comment

Great critique of Verizon's social media (or lack thereof) by @damnredhead: [link to post] Verizon needs to feel the love!

- Posted using Chat Catcher

By: that damn redhead

that damn redhead — Tue, 04 Aug 2009 00:30:29 +0000

I am so glad that you are!!

Please understand that I wasn’t trying to criticize, only trying to help. I’m a big fan of your brand and I want to see it live up to its full potential online. See my comments above to Rex re: Twitter. If you need any help, don’t hesitate to contact me.

By: that damn redhead

that damn redhead — Tue, 04 Aug 2009 00:26:48 +0000

You’re right — Twitter is being used in more and more clever ways every day, and with such a big company, it probably is hard to coordinate and execute a working plan. However, not to beat a dead horse, but Zappos has done an amazing job with it and recently I was surprised with how well Charter Communications is using it — if it weren’t for them listening to me on Twitter I might still be pulling my hair out trying to figure out what the hell is going on with my internet connection. (It’s on my To Do list to write up that story, and I know they ARE listening, so guys — don’t worry, I haven’t forgotten about you!)

What VZW should do is when monitoring their name on Twitter, collect data about what people are saying — positive comments, negative comments, what those comments are actually saying — to determine how they should use it. There may be a need unfulfilled en masse that hasn’t been addressed yet. What’s important to note is that we’re all still learning and inventing new uses for this versatile app, and also what works for some may not work for others.

By: that damn redhead

that damn redhead — Tue, 04 Aug 2009 00:18:15 +0000

Another friend of mine tried to explain the differences of the whys and why-nots between the two and the network differences, but I didn’t quite follow it. You’ve explained it a lot better for me, thank you. I hope that someday our technologies or capabilities or whatever is advanced enough to handle both voice and data seamlessly. I think I heard a story about this on NPR not long ago. Let’s keep our fingers crossed!

By: that damn redhead

that damn redhead — Tue, 04 Aug 2009 00:14:19 +0000

Thanks, Amber! That means a lot, especially coming from you! I’m glad to know that AT&T’s customer service has been good to you. My exbf was die-hard Cingular before they merged because of that, it’s nice to know they haven’t lost it.

Indeed they are listening, as I came home from work and found out, and that makes me happy.

By: that damn redhead

that damn redhead — Tue, 04 Aug 2009 00:10:54 +0000

Thanks! I’ll admit that where I live my reception is kinda choppy sometimes, and yes, I update the towers and stuff, but I also live kinda in the boonies and around a lot of water. Not sure if that has anything to do with it. Overall, though, I’ve been happy with Verizon for 10 years and they’ve taken good care of me. iPhone might be the most awesome phone in the world (according to many), but I’m not giving up my VZW service for the world.
I’m still waiting to find my perfect phone. I have the Voyager now and it’s OK, but I’d like something a lot more. Maybe I’ll “design” my perfect phone soon just for fun.

By: Eric Rabe

Eric Rabe — Mon, 03 Aug 2009 20:16:32 +0000

You make a lot of good points here, so thank you for sharing We are learning from customers, readers and experts — and we’re trying new things almost daily. Social media are something we discuss, strategize and work on every day. Rest assured, we are listening and we can hear you — and all our customers — loud and clear.

- Eric

By: Rex Riepe

Rex Riepe — Mon, 03 Aug 2009 19:24:30 +0000

Good post– they should be capitalizing more on social media, especially as, like you said, the biggest national network.
As far as Twitter goes, it’s a conundrum. You can do a lot of really clever things with Twitter, beyond just status updates. For a corporation, it’s hard to commit to a course of action. If they set it up as a typical “news about Verizon” account, but then they have a really great idea for using it a different way (say, letting customers tweet at it to manage account settings or something) then it’s really hard to make the switch in functionality.